(aka our privacy statement – we’ve kept it short, we promise)

From 25th May 2018 European legislation (GDPR – General Data Protection Regulations) brought in revisions to privacy policies for the protection of an individual’s data.  This is a positive and welcome change to keep our data safe and to ensure that active consent is obtained with regards to how we may contact you.

Our privacy policy statement below tells you what personal information we hold about you, what we do with it, and your rights.

Web cookies and data storage

Our company is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to advertise our services to you. Your data may be stored through WordPress’s data storage, databases and the general WordPress applications. They store your data on secure servers behind a firewall.

WordPress uses cookies for many important reasons, such as:
•    To provide a great experience for visitors and customers.
•    To monitor and analyze the performance, operation and effectiveness of the WordPress platform.
•    To ensure our platform is secure and safe to use.

For more information about how cookies are managed, please see the https://wpengine.co.uk/resources/wordpress-cookies/ where you can find further detail.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

When you contact us via our website, as part of the process, we use personal information you give us such as your name, address and email address so that we may respond to your query. Your personal information will be used for the specific reasons stated above only. Once we have responded to your query we delete your information, unless you then become a client. At that point your details are kept in our secure record system Cliniko. https://www.cliniko.com/policies/privacy/

Please speak with your therapist if you have any further queries not covered here.

What data/information do we hold about you?

This is the information we ask you for and about during your initial assessment session:

What do we do with this information?

We keep these records in order to work professionally, fulfil our roles as mental health therapists and to offer you the best therapy we can.

​Your information is only used for the purpose of informing therapy and any associated referrals.  

​Your information is treated with the utmost confidentiality and it will never be disclosed to any third party without explaining why this may be necessary and getting your consent, except where required to do so by law or where we feel you are at serious risk of harming yourself, harming others or at serious risk of harm from others.  Your safety will be our prime objective in these cases.

How long do we keep your information?

We’re required to keep your information for a minimum period of 7 years following the last occasion on which therapy is undertaken.  If you are under 18 then records will be kept for a period of 7 years from when you turn 18. When the 7 years is up any electronic records about you will be deleted and any paper records will be destroyed in a confidential manner (shredding).

Contact information

We will contact you as appropriate, for example; with appointment reminders, with requested information, in response to your contact via the contact form on our website, social media, or other electronic or other means.

We may contact you to ask how you are if you have not attended a session and have not made any contact to ensure you are safe and/or if you wish to continue therapy. 

Your rights

We might not be able to provide therapy if you don’t agree to records and information being kept about you.

​Under the GDPR you can ask for your records to be erased but we may have to keep basic information to fulfil our professional requirements.

​We may need to move your records or contact information around (electronically, between computers and other devices, or physically move paper records) as long as precautions are in place to protect your information from being seen by anyone without your permission.

The GDPR gives you the following rights:

​Details of your rights can be found on the website https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

​If you have any queries or concerns about how your information is held or used please contact us detailing your concerns.

​If you are dissatisfied with our response you can contact the Information Commissioners Office or find more information on their website ico.org.uk

Name and contact details for ‘the controller’ and ‘the processor’ of the information (that’s us)

Sarah Turner

Please see the ‘contact us’ section of the website if you wish to contact us about any of this.